Refund policy

At KKOT Floral Studio, we strive to ensure you are delighted with your purchase. However, if you are not satisfied with your flowers, please review our return and refund policy:

1. Refund Requests:

   • If you are unhappy with your bouquet, please contact us within 24 hours of delivery. We will work with you to provide a suitable solution, including potential refunds or replacements. Please include a photo of the bouquet when requesting a refund or replacement.
     

2. Non-Refundable Items:

   • Due to the perishable nature of flowers, we cannot accept returns once delivered. However, we will address any quality issues promptly.
     
     

3. Quality Guarantee:

   • If your flowers arrive damaged or not as described, please provide a photo within 24 hours. We will arrange for a replacement or refund.
     
     

4. Cancellation Policy:

   • Orders can be canceled up to 24 hours before the scheduled delivery time for a full refund. Cancellations made within 24 hours of delivery may not be eligible for a refund.

Please contact our customer service team for any inquiries or concerns regarding your order.