Shipping policy

Same Day Delivery

Order by 2:00 pm in the recipient's time zone, and we can usually deliver the same day, Monday through Friday. For weekend deliveries, please order by 1:00 pm on Saturday or Sunday.

Specific Times

We can't guarantee a specific delivery time, but we aim to deliver within four hours. You can request a time frame in the special instructions box, and we'll do our best to accommodate.

Delivery Times

• Business: 10 am - 6 pm
• Residence, Hotel, Hospital: until 7 pm

During major holidays like Valentine's Day and Mother's Day, we deliver from 7 am - 9 pm.

Funeral

For sending flowers such as vases, baskets, or bouquets to a family's home, we offer same-day delivery.

However, for standing sprays or casket covers needed for the funeral service, please place your order at least 4 hours in advance. This allows our florists ample time to arrange the flowers beautifully and ensures our delivery team can arrive punctually. If an order is placed with too little notice, we may unfortunately have to cancel it. Thank you for your understanding.

Banners for Funeral Arrangements

If we can't provide a banner, we'll add more flowers to make the arrangement fuller and more beautiful.

High Schools

High schools don't accept deliveries for students. Please send student gifts to their homes and teacher gifts to the school. Place orders early, as high schools usually need them by 2 pm.

PO Boxes

We can't deliver to P.O. Boxes or A.P.O. addresses.

If No One is Home

If the recipient isn't home, the delivery person may leave the flowers in a safe place or leave a message to arrange a new delivery time.

Incorrect Addresses

If the address is incorrect and we attempt delivery, there's a $10 correction fee. We're not responsible for incorrect addresses provided by the customer.

Canceling an Order

Same-day orders are processed immediately and usually can't be changed. We can't cancel or change orders already in process, en route, or delivered. To cancel or change an unprocessed order, please call (347) 481-6031

Recipient May Be Contacted

We might contact the recipient to ensure they will be home to accept the delivery.

Request to Leave Item at Door

If you request to leave the arrangement at a doorstep, porch, or any location where the recipient can't accept it themselves, you assume all liability. We're not responsible for missing or faulty products due to this request.

Recipient Refusal of Delivery

If the recipient refuses the delivery, you may be held liable for the cost of the gift.

Card Messages

The message you write in the Card Message field will be sent with the flowers. We don't include any billing information with your order.